FREQUENTLY ASKED QUESTIONS
Questions about our website? Your booking? Tour confirmation? We’re all ears, ready to answer any queries you may have! Simply send an email to email@example.com and we’ll get back to you as soon as we can. But wait! Before opening your email account and typing up a message, make sure to skim through our FAQs. Here we have listed some of the answers to our most frequently asked questions to save you time and clear things up.
How to make a booking
First, choose the food tour, cooking class or other activity that tickles your fancy. Select the date and number of foodies participating.
Some of our tours require a booking request, which means that the availability for this tour is limited, so we will contact you to arrange booking details. Other tours will give you the option to book directly on our site. In this case, we will ask for your contact and payment details before confirming your booking by email.
Is it safe to book through Foodie&Tours?
Foodie&Tours maintains the privacy of your data so that your information cannot be accessed by others. We guarantee that under no circumstances will the personal details collected on our website be transferred, passed on or sold to any third parties.
How can I cancel my booking?
You can cancel your booking anytime by sending an email with your request to firstname.lastname@example.org Please note that our refund policy is the following:
90% of payment, if the cancellation is made 15 or more days prior to a tour;
75% of payment, if the cancellation is made within 14 to 7 days prior to a tour;
50% of payment, if the cancellation is made within 6 to 2 days prior to a tour;
No refunds will be made for cancellations within 48 hours prior to a tour;
No shows will receive no refund.
Our tours and culinary experiences involve several local partners (including chefs, guides, drivers, artisanal producers, restaurants, wineries, etc.) When a tour is canceled without ample prior notice, our partners are also affected. For this reason, our total refund amount varies depending on the amount of prior notice given.
Refunds will be processed to the credit card used for the original booking and the cancellation will be complete when you receive a cancellation email from the Foodie&Tours team.
Refund requests for cancellations made within 48 hours prior to a tour will be responded to within 5 business days to allow us time to investigate.
In the event that Foodie&Tours is obligated to suspend a tour because of any factors outside of its control, the company shall offer an alternative in the form of another tour or another date, aiming to adapt to the availability of the client. Should this not be possible, the entirety of the fee paid shall be refunded.
We know that travel plans can change. If you wish to make an alteration to your tour, please email us at email@example.com and we will do our best to accommodate your changes.
How do I pay for the booking?
Some of the activities offered on our website require a booking request by the customer, which gets sent by us to the provider of that activity. In these cases, the customer service team will contact you to arrange booking details,
Other tours can be booked directly through our website by providing your credit card, debit card, or PayPal details when prompted. We never store your payment information. Credit card payments are processed through Stripe, an online payment platform that has been certified for its safety measures and data protection features, so your payment details are extra secure. If you choose to pay through PayPal, you will be taken to the PayPal page to complete the process.
How do I know if my reservation has been confirmed?
You will receive an email containing the details of your reservation, including the reference number. If you haven’t received this email, please first check your spam folder. If you still can’t find our confirmation email feel free to contact us by email at firstname.lastname@example.org and we will get back to you shortly.
A number of our experiences do not have their availability confirmed instantly (those that do are labeled as having “instant booking” as a feature). You will receive an email notifying you that your reservation is pending confirmation, and you should receive another email in a maximum of two days notifying whether or not your reservation can be confirmed. Until your booking is confirmed, we will not charge your card or PayPal.
What should I do if I have a question about my booking?
If you have additional questions not answered by our FAQ, feel free to send us an email to email@example.com and our team will answer your queries within one business day.